1. Return Eligibility

We accept returns within 7 days of the delivery date. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging and tags intact.

2. Non-Refundable Items

Please note that items that are broken or damaged upon receipt are not eligible for a refund. If you receive a damaged item, please contact our support team immediately for assistance.

3. Refund Process

To initiate a return or request a refund, please contact us at support@mtofficial.com or +9231987012 before sending the item back. Our team will provide you with instructions on how to proceed.

4. Return Procedure

  • Contact Support: Reach out to our support team to obtain a return authorization.
  • Return the Item: Ship the item back to us using the provided return instructions.
  • Refund Issuance: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at checkout.

5. Refund Timeframe

Refunds are processed within 7 business days after we receive the returned item. You will be notified via email once your refund has been issued.

6. Post-Return Period

Refunds are not available for returns requested after 7 days from the delivery date. We encourage you to inspect your order upon receipt and contact us promptly if there are any issues.

7. Contact Us

For any questions or to start a return process, please contact us at:

Email: support@mtofficial.com
Phone: +9231987012

Wattsapp: +9231987012

Thank you for shopping with MTofficial.com. We aim to provide you with the best customer service and a smooth return experience.